Welcome to Pinet Support Portal

Turkey's Most Trusted Data Center and IT Consulting Partner

Serving You Since 2017

24/7 Uninterrupted Service, Guaranteed SLA, Expert Team

Data Center Services

Colocation: Physical server hosting
VPS Services: Virtual private server solutions
Cloud Infrastructure: Scalable cloud systems
Security: 24/7 physical and cyber security
Backup: Professional backup services
DRP: Disaster recovery planning

IT Consulting Services

System Analysis: IT infrastructure assessment
Cybersecurity: Comprehensive security audits
Cloud Migration: Digital transformation consulting
Project Management: IT project guidance
Optimization: Performance improvement
Training: Technical staff development

How to Create a Support Request?

Quick Support Process:

Select Category: Choose the appropriate category for your issue
Detailed Description: Describe the problem as clearly as possible
Priority Level: Select the correct urgency level
File Attachment: Include log files, screenshots
Submit: Get automatic ticket number and track

Effective Request Tips:

Copy error messages exactly as they appear
Specify when the problem started
List affected systems/services
Describe solutions you've already tried
Keep your contact information updated

CRITICAL

Data Center Outages

First Response: 15 minutes

System crashes, security breaches

HIGH

Technical Support

First Response: 1 hour

Server issues, network problems

NORMAL

Consulting

First Response: 4 hours

Planning, analysis, training

Emergency Contact Channels

24/7 Emergency Line

+90 (312) 911 9113

Email Support

[email protected]